Frequently Asked Questions about Proxy Service
Before requesting help via email or in the forum please try finding an answer below.
- How do I cancel my subscription if I do not need it anymore?
- How do I view my proxy IP address and port number in case I forget them?
- How do I verify my proxy username/password or change it?
- I need a proxy in a country you do not have in the list. Can you help?
- I am unable to access Hulu or BBC iplayer with the proxy service. Why?
- My connection is slow through your proxy. What is wrong?
How do I cancel my subscription?
Cancelling your subscription is easy both during your free trial or during the recurring subscription term. Please read the following article taken the from PayPal Help Center. Please note: even if you cancel your subscription it will be active till the end of the free trial period or current subscription term.
How do I view my proxy details?
If you did not receive a welcome email from our system or you accidentally deleted that message, please use the status page to recover your proxy IP address and port number. Also, this page can be used to check the status of your subscription.
How do I check my proxy usernae/password?
In order to view your username/password, please log into your PayPal account and find the proxy subscription by it's ID in the Transaction History. Open the subscription Details page and scroll down the page to view both username and password. Unforuntately, we can not reset the password since it was generated by PayPal.
Proxies in different countries?
It is technically possible to set up a proxy for you in nearly any country in the world. Please send us your request and realize that the cost of installation is to be discussed.
Unable to access Hulu?
Hulu and few other content providers are using embedded media players that do not use web browser proxy settings to make HTTP requests. In order to make them work properly you need to use the FoxyProxy Video Utility.
Slow connection through your Proxy?
Our network of proxy servers are load balanced and carefully tuned to provide bandwidth more than sufficient to stream video. If you have buffering errors or other network connectivity issues with our proxies, please do the following to find the underlying cause of the problem. Visit speedtest.net and test your connection with and without our proxy server enabled in your web browser. It is likely that your local internet connection is not fast enough to handle video. In the unlikely event that this is not the case, please request help via email or in the forum.