Unable to Log In - Cache Access Denied

Hi
I'm supplying the correct log-in details and typing them by hand, but I cannot use the proxy service. I just get a "Cache Access Denied Page".
 
Help please!

I have just started getting

I have just started getting this message too, what's the problem?

Dear customers, Each time

Dear customers,
Each time you request help please specify your proxy username or subscription ID. I can not identify your subscriptions without this information.

cache access denied

what is the fix for this please

Hello, please write to

Hello,

please write to proxyservice@foxyproxyplus.com