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paid proxy user: FoxyProxy Video Utility causing crashes/faults of Win drivers and services

Tue, 11/30/2010 - 15:10 — diablodale

I've isolated a key contributor to a series of crashes and faults that occur on my machines. They appear directly associated with the FoxyProxy Video Utility.

After installing Win x64 1.4.1, the following programs and services would fault or crash:
JungleDisk Desktop
Canon MP Navigator EX 3.1 (app used to scan from my multifunction canon printer)
Canon MP870 network printer drivers

When I view the Windows Event Viewer, I see application faults with one thing in common... the FoxyProxy Video Utility DLL.

When I uninstall the FoxyProxy Video Utility, I no longer have problem with any of these three services/applications.

Faulting application name: JungleDiskMonitor.exe, version: 3.1.2.0, time stamp: 0x4c9ccdc4
Faulting module name: FPServiceProvider64.dll, version: 0.0.0.0, time stamp: 0x4bfd98b2
Exception code: 0xc0000005
Fault offset: 0x0000000000001b62
Faulting process id: 0x4474
Faulting application start time: 0x01cb909660a9e0bd
Faulting application path: C:\Program Files\Jungle Disk Desktop\JungleDiskMonitor.exe
Faulting module path: C:\Program Files (x86)\LeahScape\FoxyProxy Video Utility\FPServiceProvider64.dll
Report Id: a1141eec-fc89-11df-8a96-001c26e6d3a8

Faulting application name: mpnex31.exe, version: 3.1.2.0, time stamp: 0x4b95bcf8
Faulting module name: FPServiceProvider.dll, version: 0.0.0.0, time stamp: 0x4bfd96fc
Exception code: 0xc0000005
Fault offset: 0x00001b40
Faulting process id: 0x3cb8
Faulting application start time: 0x01cb909419b336a4
Faulting application path: C:\Program Files (x86)\Canon\MP Navigator EX 3.1\mpnex31.exe
Faulting module path: C:\Program Files (x86)\LeahScape\FoxyProxy Video Utility\FPServiceProvider.dll
Report Id: 6954ca4c-fc87-11df-8a96-001c26e6d3a8

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Wed, 12/08/2010 - 17:53 — ericjung

Hi, We are investigating and

Hi,

We are investigating and will get back to you.

Thanks,
eric

Wed, 04/27/2011 - 20:57 — michaelw

Also CrashPlan

I am also getting a clash when trying to launch a backup program called CrashPlan Desktop.

The error log points to FPServiceProvider.dll as being the problem. It is running, even though I disabled FoxyProxy in the 'Add Ons' section of Firefox and rebooted my computer.

The Uninstall program won't run, and I cannot simply move FPServiceProvider.dll to the recycle bin: I get the error message that the disk is full, locked or the program is running.

I can only find some very scary instructions here about stopping FPServiceProvider.dll in these circumstances.

Can anyone help?

Fri, 04/29/2011 - 16:14 — FoxyProxy Support

Hello, It seems that you

Hello,

It seems that you need to disable and uninstall the video utility (not FoxyProxy add-on). To do so locate the utility's icon in the tray, right-click and select 'Disable' and 'Exit'. Use Add-remove software master to uninstall the utility after that.

Here is a manual how to uninstall the utility if it doesn't work using the master: http://foxyproxy.mozdev.org/proxyservice/manually_remove_foxyproxy_video...

Sat, 05/07/2011 - 19:33 — michaelw

Still struggling...

I could not find any icon for FoxyProxy Video Utility in my tray.

In my 'Start' menu, if I try either to run Foxy Proxy Video Utility, or to 'Uninstall' it, from the Foxy Proxy Video Utility folder in my 'Start' menu, I get the following error message: "The parameter is incorrect"

If I try to use regedit as desribed in the PDF document you linked me to, I cannot find any Catalog Entries containing a ProtocolName including 'FoxyProxy Service Provider' (in Protocol_Catalog9 folder).

What can I try next?

[edit: just to say, CrashPlan is still crashing and FPServiceProvider is mentioned in the error logs generated]

Mon, 05/09/2011 - 08:01 — FoxyProxy Support

I would suggest to boot

I would suggest to boot Windows in Safe mode and check the registry keys again (if the video utility uninstaller fails to start).

>>I try to use regedit as desribed in the PDF document you linked me to, I cannot find any Catalog Entries containing a ProtocolName including 'FoxyProxy Service Provider' (in Protocol_Catalog9 folder).

Have you performed everything else described in the document?

Mon, 05/09/2011 - 13:43 — michaelw

Attempt in safe boot mode

I started in safe mode using the F6 key.

The Uninstall program in the folder 'LeahScape\FoxyProxy Video Utility' still did not run: an error message appeared saying it cannot run in safe mode.

I cannot delete the folder FoxyProxy Video Utility using Windows Explorer: it says 'Access is denied' to delete FPServiceProvider; also to make sure the disk is not full, write-protected and that the file is not currently in use.

With regedit, none of the Catalog Entries in Protocol_Catalog9 contain any line for 'ProtocolName' or mention of ProtocolName, and therefore none citing FPServiceProvider. I do not have a folder called Catalog_Entries64. Because no entries contain FPServiceProvider I did not delete any entries or renumber them. That is, I believe I performed everything else in the document, which -- for me -- means there was no change to the previous condition before opening regedit.

Wed, 05/11/2011 - 13:36 — michaelw

Any more ideas?

I seem to be running out of options, and I am considering erasing my computer's hard drive and reinstalling the Windows system software. Is there anything else I can try first?

Thu, 05/12/2011 - 03:05 — ericjung

wait

Hi,

I'll try to get the developer involved directly. He usually know how to debug these problems. You might have to email him directly for more prompt support.

Eric
author - foxyproxy

Thu, 05/12/2011 - 12:41 — ArleySchrock

Which version of Windows

Hi

Which version of Windows are you running?

 Arley Schrock

Thu, 05/12/2011 - 13:13 — michaelw

Microsoft Windows XP

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3

Samsung netbook N110
CPU N270 1.6 GHz
2GB RAM

Thu, 05/12/2011 - 16:15 — ArleySchrock

Ok can you run the following

Ok can you run the following command from a command prompt? Click Start > Run, then type cmd and press Enter.
Type "netsh winsock show catalog > C:\Winsock.txt" (without the quotes), and press Enter. This will create a text file located at C:\Winsock.txt. Open that file and copy and paste the contents here. Based on that, I will direct you on how to proceed.

Thanks,
 Arley Schrock

Thu, 05/12/2011 - 21:31 — michaelw

Winsock.txt

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Layered Chain Entry
Description: FoxyProxy Service Provider over [MSAFD Tcpip [TCP/IP]]
Provider ID: {1F64A4B1-893C-4F4B-9DDB-70B8E5124A0C}
Provider Path: C:\Program Files\LeahScape\FoxyProxy Video Utility\FPServiceProvider.dll
Catalog Entry ID: 1109
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 1
Protocol: 6
Protocol Chain Length: 2
Protocol Chain: 1108 : 1001

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Layered Chain Entry
Description: FoxyProxy Service Provider over [MSAFD Tcpip [UDP/IP]]
Provider ID: {A48599B4-C822-4B9B-A78B-82079F44AAE2}
Provider Path: C:\Program Files\LeahScape\FoxyProxy Video Utility\FPServiceProvider.dll
Catalog Entry ID: 1110
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 2
Protocol: 17
Protocol Chain Length: 2
Protocol Chain: 1108 : 1002

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Layered Chain Entry
Description: FoxyProxy Service Provider over [MSAFD Tcpip [RAW/IP]]
Provider ID: {A3AABAD2-197C-4CB3-B187-99BA376BB1D0}
Provider Path: C:\Program Files\LeahScape\FoxyProxy Video Utility\FPServiceProvider.dll
Catalog Entry ID: 1111
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 3
Protocol: 0
Protocol Chain Length: 2
Protocol Chain: 1108 : 1003

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [TCP/IP]
Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1001
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 1
Protocol: 6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [UDP/IP]
Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1002
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 2
Protocol: 17
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD Tcpip [RAW/IP]
Provider ID: {E70F1AA0-AB8B-11CF-8CA3-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1003
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 3
Protocol: 0
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: RSVP UDP Service Provider
Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path: %SystemRoot%\system32\rsvpsp.dll
Catalog Entry ID: 1004
Version: 6
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 2
Protocol: 17
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: RSVP TCP Service Provider
Provider ID: {9D60A9E0-337A-11D0-BD88-0000C082E69A}
Provider Path: %SystemRoot%\system32\rsvpsp.dll
Catalog Entry ID: 1005
Version: 6
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 1
Protocol: 6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Layered Service Provider
Description: FoxyProxy Service Provider
Provider ID: {BB0B856F-F2AD-4AD2-9F0A-8DA5865597C4}
Provider Path: C:\Program Files\LeahScape\FoxyProxy Video Utility\FPServiceProvider.dll
Catalog Entry ID: 1108
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 0
Protocol: 0
Protocol Chain Length: 0

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{160C1AB9-1FF6-4693-911B-24DA6DF1D898}] SEQPACKET 3
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1112
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -3
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{160C1AB9-1FF6-4693-911B-24DA6DF1D898}] DATAGRAM 3
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1113
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -3
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{D01F1122-2BAC-4AF8-8857-83FE5806FEAB}] SEQPACKET 6
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1114
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{D01F1122-2BAC-4AF8-8857-83FE5806FEAB}] DATAGRAM 6
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1115
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -6
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{73CBDC76-68BC-481B-BB75-07146AC394D2}] SEQPACKET 5
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1116
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -5
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{73CBDC76-68BC-481B-BB75-07146AC394D2}] DATAGRAM 5
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1117
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -5
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{156D2421-AD8F-49C7-BD5C-18D2ACAC1624}] SEQPACKET 0
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1118
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -2147483648
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{156D2421-AD8F-49C7-BD5C-18D2ACAC1624}] DATAGRAM 0
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1119
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -2147483648
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{03B1687A-7835-41FF-B3C4-8A2D6C4F2080}] SEQPACKET 1
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1120
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -1
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{03B1687A-7835-41FF-B3C4-8A2D6C4F2080}] DATAGRAM 1
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1121
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -1
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{8296BB37-19D1-41E4-BD50-1C4066433051}] SEQPACKET 2
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1122
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 5
Protocol: -2
Protocol Chain Length: 1

Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Base Service Provider
Description: MSAFD NetBIOS [\Device\NetBT_Tcpip_{8296BB37-19D1-41E4-BD50-1C4066433051}] DATAGRAM 2
Provider ID: {8D5F1830-C273-11CF-95C8-00805F48A192}
Provider Path: %SystemRoot%\system32\mswsock.dll
Catalog Entry ID: 1123
Version: 2
Address Family: 17
Max Address Length: 20
Min Address Length: 20
Socket Type: 2
Protocol: -2
Protocol Chain Length: 1

Name Space Provider Entry
------------------------------------------------------
Description: Tcpip
Provider ID: {22059D40-7E9E-11CF-AE5A-00AA00A7112B}
Name Space: 12
Active: 1
Version: 0

Name Space Provider Entry
------------------------------------------------------
Description: NTDS
Provider ID: {3B2637EE-E580-11CF-A555-00C04FD8D4AC}
Name Space: 32
Active: 1
Version: 0

Name Space Provider Entry
------------------------------------------------------
Description: Network Location Awareness (NLA) Namespace
Provider ID: {6642243A-3BA8-4AA6-BAA5-2E0BD71FDD83}
Name Space: 15
Active: 1
Version: 0

Name Space Provider Entry
------------------------------------------------------
Description: mdnsNSP
Provider ID: {B600E6E9-553B-4A19-8696-335E5C896153}
Name Space: 12
Active: 1
Version: 1

Thu, 05/26/2011 - 20:02 — michaelw

Back online...

Arley: Looks like the Forum is back up. Did you see my last posting with the output you requested?
-- Michael

Thu, 05/26/2011 - 20:28 — ArleySchrock

I did - I had actually

I did - I had actually posted a response, but it doesn't seem to be there anymore.

Based on what I'm seeing, it is safe to reset the catalog. You can do this by running the following command from a command prompt, then rebooting your computer:
netsh winsock reset catalog

Let me know if that fixes your problem.

Thanks,
 Arley Schrock

Thu, 05/26/2011 - 21:32 — michaelw

That worked!

Thanks, Arley, and yes, that did fix my problem. I was able to launch CrashPlan, and that program is now running for the first time.

Do I need to worry about anything else that that command might have done to my settings?

Thu, 05/26/2011 - 22:01 — ArleySchrock

Great news! And no, the

Great news! And no, the FoxyProxy entries were the only items affected in your catalog

 Arley Schrock

Fri, 05/27/2011 - 13:46 — michaelw

Reinstalling FoxyProxy

Is it safe to reinstall FoxyProxy now?