Home › Forums › Bugs

Fox Video crashes AVG

Wed, 10/14/2009 - 10:55 — arfamind

I get repeated and frequent crashes from AVG (anti virus) when running the Video app. Even disabled and just as much after Exit. Worse AVG then writes a dump that gradually fills up the C drive.
Running Vista
"Faulting application avgemc.exe, version 8.5.0.401, time stamp 0x4a53cebd, faulting module FPServiceProvider.dll, version 0.0.0.0, time stamp 0x4a52bc3e, exception code 0xc0000005, fault offset 0x00001b40, process id 0x18dc, application start time 0x01ca4ca6a766e2ab."

‹ DNS Request problem Windows error opening local HTML file ›
Fri, 10/16/2009 - 20:48 — ArleySchrock

Fox Video crashes AVG

Hi,
What Operating System are you using?
 Arley Schrock

Tue, 10/20/2009 - 20:21 — ericjung

I'm sure it's Windows, of

I'm sure it's Windows, of course, since the FoxyProxy Video Utility only works on Windows currently. But Arley is asking if it's XP, Vista, Windows 7, or something else... as well as 32- or 64-bit..

Thanks,
Eric

Sat, 10/24/2009 - 08:56 — arfamind

it is that

Window Vista Home, 32

Tue, 10/27/2009 - 16:42 — ericjung

Hi, which version of AVG?

Hi, which version of AVG? We're not able to reproduce using the latest version of AVG 9.0. Are you perhaps using AVG 8.x?

Eric

Tue, 10/27/2009 - 17:45 — arfamind

Version

Hi Eric
It was version AVG 8 free edition.
Unfortunaltely that PC is currently out of commission so I cant update it to see.
best
Oli

Tue, 10/27/2009 - 21:01 — arfamind

BTW

forgot to say primarily thanks for the service
i use the paid for proxy and it is excellent
i can now watch BBC in Spain and am most grateful
coudl i also just say I just DLed the Video App and it took me a few goes to find it
it would be useful if you put it in your Downloads link
JM2CW
best
oli

Fri, 11/06/2009 - 16:09 — ericjung

Thanks for the

Thanks for the compliments!

I've added the link to get the FoxyProxy Video Utility to the downloads area, as you suggested.

Eric

Sat, 11/14/2009 - 11:52 — arfamind

back again

Thanks
 
I have just set up the same on a new PC witha clean system and I am getting similar results
System is Vista Home premium 32
AVG free 9.0.707
THe crash is to AVG link scanner. I think it occurs when AVG clocks a virus in an email
The email client is Thunderbird 2.0.0.23
Any thoughts?

Sun, 11/15/2009 - 20:29 — ericjung

submit false positive to AVG

arfamind wrote:

Thanks
 
I have just set up the same on a new PC witha clean system and I am getting similar results
System is Vista Home premium 32
AVG free 9.0.707
THe crash is to AVG link scanner. I think it occurs when AVG clocks a virus in an email
The email client is Thunderbird 2.0.0.23
Any thoughts?

Hi,

Can you please report the false positive to AVG? The file to send them is FPServiceProvider.dll in c:\program files\FoxyProxy\FoxyProxy Video Utility. The instructions for sending them the file are:

Quote:

In the case where AVG Free detects a file on your PC as infected, moves it to the AVG Virus Vault, and you are sure that this file is correct and clean, it is possible that the detected file is a false alarm. If so, we shall prepare the correction as soon as possible. Unfortunately, false alarms do appear from time to time in every Anti-Virus software.

To solve the problem, please send us this file for analysis directly from the AVG Free program this way:

* Open AVG Free User Interface.
* Choose the "Virus Vault" option from the "History" menu.
* Right-click the false positive file and select the "Send to analysis" option from context menu.
* Fill in your e-mail address
* Confirm the dialog

This file will be sent to our virus specialists for analysis and we will inform you about the result.

That is from their knowledge base article #2437. I would do this myself but I don't have Windows.

Thank you,
Eric